Hugh's Page

Blog RelationsHugh Fraser is an outside blogger who has been given full access to Exbiblio and invited to watch it either grow into something big and significant, or crash gloriously in flames. His background is as a journalist and he is is now one half of a company based in London called Blog Relations. He will be spending about one week a month with Exbiblio in Seattle as a "fly on the wall" observing what goes on.

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Telegraph: Click and Carry

September 12th, 2006

Telegraph 4pmI mentioned recently that Britain’s Daily Telegraph has designed its new office for the multi-media age. Now it’s launched its new evening paper in down-loadable PDF format. It calls the concept “Click and Carry” and it’s designed to print out on A4 so that you can run it off on the office printer and read it on the train home. If you are reading it online, you will find video and audio options, including an audio / video slideshow. Telegraph pm is published at 4pm each day. Look for it in the right column of the Telegraph’s sleek website.

The Telegraph has perfectly combined the advantages of both of digital and paper – but it does so in the reverse fashion to Exbiblio. Under the Exbiblio vision, you buy the paper version, you take out your scanner pen on the train, capture some signature text, dictate some notes into the pen, and then later, when you sit down at your computer, your scanner pen takes you to the digital version. When you live in a Telegraph world, you go to the computer first, and then if you want to read it on the train, you print off a copy. You underline anything that you want to note for later with your ball-point pen. So we have two visions, each a perfect inverse of the other. Which is seeing the world the right way round? I have to admit that the Telegraph’s logic has a lot to be said for it. It’s the way we behave now. Many of us graze articles on the the Internet, but print longer pieces that we might want to read in depth or notate. Exbiblio is asking people to change their behaviour. Your views please….

SmartPhone Trends

September 12th, 2006

There was a SmartPhone Summit in LA yesterday. Phones on display included the new Nokia N93 Golf Edition that can analyse your golf swing and compare it to that of a pro. Over at All About Symbian, a community site for mobile software, you will find a host of ideas for your phone: GPS positioning, medical encyclopedias, blood pressure tracking, and even ebooks by authors including Mark Twain and Charles Dickens.

Using your phone as a camera, video recorder, MP3 Player, email client, and PDA, is already fairly mainstream. The question is how many more tricks can be packed into the box. Is there room for a neat little scanner?

Amazon Unbox

September 8th, 2006

I mentioned recently that Amazon might be going into the video download business. Now it’s made its move with a service called Amazon Unbox. Dave Taylor does a good walk-through of the service.

Amazon is becoming the hub for both digital and paper media, and as Robert Scoble mentions, it is pushing out innovations as fast as Google does. If anyone is in a strong position to make links across the divide between paper and digital, it’s Seattle’s biggest books store.

Exbiblio’s Office

September 8th, 2006

My Exbiblio Office

All buildings have a personality, and to a certain extent an office sets the tone for a business, as does its environs. Exbiblio is based on First Avenue in Seattle. I’m told that a couple of decades ago it was a rather seedy area, full of shops selling guns, porn, and worse. Now there are book and art shops. Many have a trendy ethnic feel – tribal masks at fabulous prices – that sort of thing.

Exbiblio is based on the fourth floor of a former hotel. On the ground floor, there is a large airy coffee shop. An impressive staircase with an art-deco carved banister leads up to the office floors. The walls have been taken back to the brick. The carpet smells of newness. Judging by the brass plates, many of the other occupants of the building are lawyers. Exbiblio has a good chunk of the fourth floor. The walls of the reception room are covered in book shelves, mostly bearing classic novels in pristine covers. I noticed the complete cartoons of the New Yorker among the library. One or two well-thumbed computer manuals are often lying around.

One room, which is always be pointed out with pride on a visitor’s tour, is the “meditation room”, which is furnished with orange floor-cushions. It has a glass wall and I have never seen anyone inside it on my way past. Elsewhere there is a table with organic muesli bars and other healthy eats spread out on it. The stationary cupboard contains boxes of various brands of scanner pen, and a good supply of a small book called “The Corporate Mystic”, which is a sort of Exbiblio Bible.

The hardware project has its own small lab, which contains all sorts of impressive looking optical instruments and circuit boards. Even so, part of the scanner pen’s development happens off-site at a contractor called Synapse which is based in a suburb. You’ll often bump into a Synapse person at Exbiblio.

The 15 or so Exbiblio workers inhabit various rooms in ones or in pairs. The corridors are somewhat labyrinthine, and I often wander round in circles. In other words, Exbiblio people are fairly well dispersed. I’m told that computer programmers prefer to work in solitude, as they need to concentrate hard on their code. Only Lauren, the HR and office manager, told me that she is a more sociable creature and might prefer an open-plan office.

I’m writing this up in London from memory. I drop into Exbiblio about once a month for a week. My third visit is scheduled for about ten days from now. Do I look forward to breathing in rarefied atmosphere of the Exbiblio office? To tell you the truth, not hugely. I’m with Lauren on this one – it’s a bit lonely. It’s quite hard to break the ice with people when you have to knock on their door. I do, of course, find my visits intellectually stimulating – Exbiblio’s that sort of place – but it’s my job to get to know everybody, and the office-layout is not a great help in that. When I do chat to somebody, usually by appointment, it’s always enjoyable.

I’m told that Exbiblio people communicate by instant messaging. There are also webcams, but I don’t believe that people use them much, if at all. People do of course visit each other’s offices and hold discussions in meeting rooms. As far as I can tell, the conversation is pretty serious. In fact, when they start a discussion about computer code or optical theory, I simply can’t understand a word.

The big social event of the week is the Wednesday lunch, with take-away pizzas. This is when you will hear people chatting and laughing – but the conversation usually has a bit of technical bent. Topics have included the Roomba robot vacuum cleaner and the Tesla electric sports car. Towards the end of the lunch, there’s usually some announcement about the latest Exbiblio thinking. I once heard the founder, Martin King, give a small speech on how Exbiblio encourages career development, and it’s not disloyal to look for another job.

Outside the Wednesday lunch, I’m not aware of office socialising, but no doubt it does go on. It’s not like any office I’ve worked in before. I suppose I’m used to working in media companies where people tend to express opinions all day long, until the deadline approaches and they start working like mad. The phones are constantly ringing. People talk loudly, and sometimes I have to put my fingers in my ear when I’m reading. Tempers are are often frayed in a newspaper or broadcasting office – but everyone knows that it doesn’t really mean anything. It can be rather boisterous. Exbiblio is not at all like that. It is much more cerebral and high-minded. It’s the nature of the company. But it is certainly not unfriendly. I don’t think I’ve ever heard any bitching, not once. People seem contented.

Perhaps on my third visit I’ll start to have a different view. I’ll fill in some gaps and my understanding will become more rounded. I’ll keep you updated, but it’s good to have a record of how I see it now. It’s quite easy to forget your early impressions.

Green Pasta

September 7th, 2006

Here’s a green design idea that I don’t think even Exbiblio has considered yet (though I don’t know that for certain) – circuit boards made out of pasta and cases made out of corn. Both are wonderfully biodegradable, and if you feel peckish, you can eat your handheld device instead of throwing it away.

You can read more and watch a video report on the BBC’s website.

The CueCat

September 7th, 2006

CueCatThis is a story about a scanner device that was mentioned in an anonymous comment on this blog. I thought it was worth reading up a little more about it. It’s a failure story – but there’s always something to be learned from others’ mistakes (and your own!).

As a note to new readers, Exbiblio’s first product will be a scanner pen with a difference. It will link a paper document to its digital equivalent by means by capturing five or six words of the text. It turns out that a few consecutive words in any text are almost always unique.

CueCat was a scanner device designed by DigitalConvergence in the late 1990s (there’s a nice article about its history on Wikipedia). It read barcodes, and when plugged into a computer, it could take readers to a related page on the internet. The company mailed out free CueCats, often unsolicited. Wired Magazine gave them away. In 2000, CueCat bar codes appeared in some leading publications, including Forbes and Time. RadioShack gave away the devices and included CueCat barcodes in its catalogs.

Hackers quickly saw the CueCat might have other applications as a general barcode reader. For instance, if modified, it might be used to build a catalog of your book or CD library, or to take you to an Amazon page. The firm expanded its licence agreement to forbid such modifications, claiming that it remained the owner of the device.

The product soon ran into more controversy. Each CueCat had a unique serial number, and it was asserted that DigitalConvergence could spy on how individuals used them. The company set its lawyers on hackers who published ways to modify its product.

It all ended the way many businesses do. In 2005, a liquidator was offering 2 million CueCats at 30 cents each.

Exbiblio has a very different approach. It’s committed in its values to protecting users’ data and to generally being good (“leaving beauty in our wake”). Still, there are some interesting parallels here and lessons to be learned.

The Multi-Media Newspaper

September 7th, 2006

If you want a glimpse of the newspaper of the future, you could do no better than take a tour of the Daily Telegraph’s new offices in London. The UK Press Gazzette has been inside the new Telegraph.

In keeping with the Exbiblio vision, paper and digital content will live happily side by side. All print journalists will be put through multi media training courses, and some specialist video journalists will be recruited. The Editorial Managing Editor, Will Lewis, says the Telegraph will develop an entirely new type of journalist.

“There’ll be no old media versus new media, them and us”.

The Telegraph will offer down-loadable PDFs of some its articles that will contain embedded video and audio. This is the sort of content that Exbiblio plans to enmesh inside a paper document by use of its hand-held scanner.

Google’s Newspaper Archive

September 6th, 2006

Newspaper archives going back 200 years are now available to be searched on Google. Some newspapers, such as The Guardian have opened up their historic content for free. Others such as the Washington Post will charge for downloads of old news. Here’s an article from Time about the Wall Street Crash of 1929, and here’s one from the Guardian about the San Francisco Earthquake of 1906.

Meanwhile some leading bloggers have been saying that they’ve given up reading newspapers in paper form. Robert Scoble agrees with his former colleague at Microsoft, Don Dodge, that using an RSS reader allows him to absorb so much news that he doesn’t need to read the “dead trees”. But the fact remains that RSS – which provides an amazingly convenient way to skim the Internet – hasn’t caught on with the wider public.

The TouchBook

September 5th, 2006

Jason Barkeloo, president of Somatic Digital, has a vision that is strikingly close to Exbiblio’s. He concludes a recent post for the AlwaysOn community site saying:

I think the great step forward will be clipping the printed page to a device that will enable the print to become the navigation portal to the digital world…

And it’s more than a just a nice idea. Somatic already has its own “device” to hand: the TouchBook.

The TouchBook™ platform, through the use of Touch User Interface (TUI) technology, enables a reader to press the pictures and words on the regular printed ink and paper page and retrieve digital content from an appliance. This technology, in essence, turns the printed material into a remote control to digital content.

You will find more detail in the PDF brochure. but I think the concept is demonstrated most clearly in this short video of seven-year-old Tommy using a TouchBook. He presses an icon in his book, and a song plays on his laptop.

Just to remind readers – I’m an outside blogger and am not involved in developing Exbiblio’s products – and so I would be fascinated to find out what the Exbiblio team makes of the TouchBook. It would also be great to hear what Jason Barkeloo makes of Exbiblio’s approach to bridging the divide between paper and the digital world.

Audio books with any actor

September 1st, 2006

Sony have come up with an idea for a talking book, without the need for an actor to go to the wearisome trouble of reading the whole text out aloud. The New Scientist Invention blog reports that the giant electronics to media company has filed a patent for a new type of audio book.

An actor has to record a series of words and phrases containing every type of sound in the language. The system would also note the actor’s pitch, tone, and rhythm of voice. In theory, a customer could match any book in the Library to the voice of any actor in the system. It might even be possible to revive the voices of dead actors, using archive recordings. Orson Wells reading Winnie the Pooh?

I have to say, I spend quite a bit of my time producing an actress reading audio stories for children. I know how much time she spends thinking about how to bring out the meaning. It’s a performance, just as much as if she were taking part in a stage play.

How about this for a suggestion? Perhaps Sony should add a moving hologram of the actor to its invention. Then users could choose costumes and scenes and put the actor inside any play or film ever written. I’m not entirely kidding. I have a feeling this might happen one day – perhaps in a virtual life site such as Second Life. Moving avatars of celebrities are already becoming popular.

Another observation: every few days there seems to be a news story about the future of the book. There clearly are a lot of people thinking about bringing traditional books and the digital world closer together.